Delivery time: The terms for delivery shown below are in working days and are indicative (the usual transit time to major cities in shown countries).

After an unsuccessful delivery attempt at the address of the consignee, the parcel might be handed to a local postal station or office (Parcel Shop) of the local courier.

For shipments, addressed to islands and remote places, eligible for customs’ processing, with incomplete or non-existent address, or without contact information for the sender/receiver, as well as for door-to-door shipments, the estimated delivery time can be extended with 1 work day.

Island and Remote Areas Surcharge: For delivery to some islands and remote areas (see the list with post codes) additional fee of 37.80 BGN is added (including VAT).

The following islands have a statute of autonomous provinces and we only offer delivery by our AIR EXPRESS  (Zone 4)  service: Isle of Man, Guernsey, Canary Islands (Tenerife, Fuerteventura, La Palma), the autonomous cities Ceuta and Melilla 

For the German city Büsingen am Hochrhein, located in Switzerland, customs documentation is needed.

Restrictions: A shipment could contain one package with maximum weight of 31.5 kg. Minimum dimensions of: 22.9cm x 16.2cm, Maximum dimensions (the maximum size of the package) up to 175cm. Maximum dimensions in cm: the sum of the length+ the doubled sum of the height and width must not exceed 300cm.

List of items prohibited for transportation

If the shipment has left the territory of the country and is already been handled to our international partner we cannot guarantee rerouting to other delivery address or returning back to the sender.

Packaging: The packaging of the shipment is a responsibility of the sender. Appropriate packaging is a guarantee for the security of the parcel. General terms and conditions for packaging.  

Shipments containing documents must be placed in a cardboard envelope. Separate parcels joined by duct tape are not accepted. They must be placed in a larger, solid container.

Declared value: The price of the service includes insurance of up to 100 BGN, including VAT (responsibility of Speedy). On request the sender can increase the value of the insurance of up to 3000 BGN .Payer pays 0.6% of the declared value of the good: If the parcel is made of glass, plexiglas, plastic, china, faience, ceramic, contains electronics or mobile devices, or the shipment is labeled "Fragile".  All other shipments are insured for 0.5% of declared value + tax (according to IPTA - IPTA-Insurance Premium Tax Added, article 9). The minimum tax of the Declared Value additional service is 9.60 BGN (VAT included).

Additional Information: 
- MySpeedy (Web Module);
- 0 7001 7001 (for stationary phones) and 1 7001 7001 (for mobile operators);
- international@speedy.bg